FREQUENTLY ASKED QUESTIONS
What if I need an emergency appliance service?
We have various instant communication channels, the most common being the 24/7 send a request . We can get our technical staff to you at the same day if it’s necessary . We will require that you provide the details of your address, or exact location to find you easily.
How do I get to your repair center?
We have made it simpler for our clients to get proper maintenance and repair services of your household appliances from the comfort of your home. Our highly trained and experienced technicians will come to your location as soon as you need our services. Simply contact us and give us your location and we will come to you. Our personnel is professional, and we do not share your address with third parties.
Do you install new parts?
We only install new manufacture approved parts.
How long does it take to fix my appliance?
This will largely depend on the type of appliance that needs fixing. We have a record of accomplishment of fixing appliances on the spot since we have equipped our personnel with all the tools required for the job. We ensure to train them in the latest technology, which ensures that they have the technical expertise of the latest technology used in modern household appliances. If we cannot fix it on the spot, we will order the required parts for you and our technician will come back with the part when he got it.
Do your parts come with a full Manufacturer’s Guarantee?
We provide warranty on any parts and labour . We match the original manufacturers’ warranty , which is generally 90 days for parts and labour.
Which payment methods do you accept?
We accept Mastercard/Visa/Debit Visa and any other card with 3 digits on the back,e-transfer or cash for payments.
What appointment cancellation policy do you have?
Customers are required to cancel appointments at least 3 hours in advance; failure to do so will result in a service call charge.
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